All refunds to tickets will incur a £10 charge.
Log into My Account on our Online Booking System, click on 'Apply for a Refund' fill in the details and click the submit request button at the bottom of the page. Print the form and send to us at the address shown.
If you are in possession of the tickets for which you require a refund you must return these with the completed form. Your refund will not be progressed until we are in receipt of the tickets. The refund process will take up to 7 days and your account will be credited when the refund is processed.
For those customers who are not comfortable sending their credit card details through the post please enter a phone number where we can reach you.
Please be aware that the process may take slightly longer than 7 days if we need to ring you for your details.
If you selected the Self Service Ticket Vending Machine option and have not collected your tickets, we will process the claim without you having to collect the tickets.
The amount of refund that you are due will depend on the ticket purchased and the terms and conditions of that ticket. This information is available in 'Your Account' on our Online Booking System under 'Check your order status'.